Refund policy

All products sold by Sparrow Millwork are custom made to order. Because each item is manufactured specifically for the customer, all sales are final.

We do not accept returns, refunds, or exchanges once an order has been confirmed and production has started.

Please review all specifications, dimensions, materials, finishes, and drawings carefully before approving your order.

 

Damages or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery.

To report an issue, please contact us at info@sparrowfab.com and include:

• Your order number

• Photos of the issue

• A brief description of the problem

Once we review the issue, we will determine the appropriate resolution, which may include repair or replacement if the issue is confirmed to be caused by manufacturing or shipping.

Order Changes or Cancellations

Because all items are made to order, orders cannot be cancelled or modified once production has begun.

If you need to request a change, please contact us immediately at info@sparrowfab.com. Changes may only be possible before manufacturing starts and may be subject to additional costs.

Contact

For any questions regarding your order, please contact:

Email: info@sparrowfab.com

Website: www.sparrowfab.com