General Questions
What is custom furniture?
Custom furniture refers to furniture pieces that are designed and crafted to meet your specific requirements, including size, style, materials, and finishes.
How does the custom ordering process work on your website?
- To order custom furniture, simply follow these steps:
- Browse our website and select the item you want.
- Use our online customization tool to choose options like size, materials, and finishes.
- Add the item to your cart and proceed to checkout.
Can I request a custom design that is not listed on your website?
Absolutely! We welcome custom design requests that may not be listed on our website. Contact our design team with your ideas, and we’ll work with you to bring your vision to life. Contact
How long does it take to receive my custom furniture order?
The production and delivery times for custom furniture vary based on the complexity of your order and the materials used. Typically, it can take anywhere from 6 to 7 weeks to complete a custom piece.
Can I see samples of materials and finishes before making a decision?
Yes, we offer material and finish samples for most of our products. You can request samples to see and feel the materials in person before finalizing your custom order.
11. What if I need to make changes to my custom order after it's placed?
We understand that modifications may be necessary. Please contact our customer service team as soon as possible to discuss any changes. Depending on the stage of production, adjustments may be possible.
What is your return policy for custom furniture orders?
Custom furniture orders are typically not eligible for returns unless there is a manufacturing defect or damage during shipping. We take great care to ensure your satisfaction with your custom piece.